Delivery by post

Free delivery to Quebec and Ontario for packages of 9.9 kg and less.
Minimum purchase of $ 25 
The delivery overweight costs will be indicated when you go to the checkout. 

Sector served: Canada only

Costs by province (package of 9.9 kg and less)

When your package weighs more than 10 kg you must choose the option with the overweight costs that appears. Depending on the weight of the package, the costs will be indicated when going to the checkout. 

 Deliveries are made by Canada, Purolator or Canepar posts, depending on the prices. Your package will be sent to your local post office if it contains vulnerable products.

Orders are processed and shipped at the latest within 4 working days (our store is closed from Friday to Sunday and holidays) depending on the reception of payment. In some cases, the delivery time may be longer (products not available or special orders), in which case we will quickly advise you.

You will receive by email or SMS a tracking number once your order has been posted. You will be able to follow the evolution of the sending of your package.

During the holidays and summer holidays, deliveries are made according to the schedule displayed on our website. Treatment times can be longer during this period.

In the event that you do not seek your order at the address indicated, the shipping costs and additional fees will be invoiced to you. This also applies if articles have returned to us due to an error in the address provided by the customer.

Recover your order on site

If you choose to come and get your products yourself, you will receive a confirmation email with our schedule when your order is ready. Please wait for this confirmation before introducing you. Bring your bags!

The processing time of a command on site pickup is 1 working day.

Picking schedule on site:
Monday: 8:30 a.m. to 4 p.m.
Tuesday: 8:30 a.m. to 4 p.m.
Wednesday: 8:30 a.m. to 4 p.m.
Thursday: 8:30 a.m. to 4 p.m. and Thursday: 4 p.m. to 6 p.m. by appointment
Friday: closed
Saturday/Sunday: closed

We are located in the Laurentians:
2795, rue Rolland
Sainte-Adèle, Quebec
J8B 1C9
CANADA

REFUND

You have 10 days after receipt of the products to make a complaint. We refund on defective products when you provide us with proof (photo or return of the product). After this period, we will make no refund and we will not offer any exchange. If you have any questions or concerns about a product, please communicate with us.

Note that our creams are 100% natural, based on essential oils and brewed by hand. It may happen, in rare cases, that some oils come back to the surface (droplets). This is neither a sign of mold nor a sign of expiration of the product. Just brew the cream slightly using a small spoon.

In case of cancellation of your part
If you set out before the order is processed and posted, we will reimburse you in full. If you request the cancellation of your order and it is already processed and posted, you will have to return it to us at your expense. Upon receipt of the return of the order, we will reimburse you 85% of the order (this does not include the post costs that we do not reimburse). We keep 15% for the time spent processing the order. If it is an order of more than $ 100 with free delivery, the delivery costs for the shipment will be deducted from 85% and will therefore be invoiced.